Contact Us
CoA lookups, batch queries, wholesale quotes — handled by the same Australian team that ships your order.
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Business Hours
Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Email enquiries are typically responded to within 24 business hours.
Returns & Order Issues
We do not accept change-of-mind returns on research materials. Damaged, incorrect, missing or lost-in-transit orders are resolved by our team — see our returns policy.
Wholesale & Bulk Enquiries
Bulk pricing available on larger orders.
Email support@neolabs.au for wholesale enquiries.
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